Get in touch with us at Itzpokemadness247@gmail.com
Live Rip N Ships Every Saturday & Sunday On TikTok Coming Soon!
SLABBY SUNDAY- Get Up To 10% Off OF Slabs On Random Sundays!
Get in touch with us at Itzpokemadness247@gmail.com
TERMS & CONDITIONS
CUSTOMER CARE
Welcome to PokeMadness! We specialize in the sale of English and Japanese Pokemon training cards. Our Customer Care team is dedicated to providing excellent service to all our customers. If you have any queries about our products, orders, or any other concerns, please do not hesitate to contact us. Your satisfaction is our top priority.
Feel free to reach out to us via email or phone. We aim to respond to all inquiries within 24 hours. Thank you for choosing PokeMadness for all your Pokemon card needs!
POLICY
PokeMadness will be checking through ALL addresses when purchased to authenticate real customers. If suspicious activity OF ANY KIND is suspected your order will be cancelled IMMEDIATELY. in addition you will be charged 3% due to cancellation fees! We DO NOT ship internationally! Suspicion of false addresses to ship internationally will be cancelled immediately and charged 3% for cancelation fees. Any orders over $300 will be sent an email for verification. For the authentication process to go by faster just DM me on IG or email me your order number, phone number, & name. Any orders over $500 will have the same requirements for orders over $300 PLUS a signature required. Any orders over $1,000 will have the same requirements for orders over $500 & $300 PLUS I (PokeMadness) will be calling to verify you as a real customer. If there's no response within 24 hours your order will be cancelled immediately and will be charged 3% due to cancellation fees. Finally if PokeMadness checks an address and it's obviously suspicious - PokeMadness will cancel your order and you (the customer) will be charged 5% due to cancellation fees, wasting buisness time, attempting to possibly put the business in jeopardy, and trying to do suspicious activity to a new business. Thank you all & good luck trainers!
RETURN POLICY
Due to the nature of sealed product in the TCG industry, we DO NOT offer returns! HOWEVER, if something arrives damaged or not as described, you can send us an email of the product and we'll make it right!
With that being said, we will handle the shipping fees but the buyer/you (the customer) MUST send a picture of the packing slip that's associated with the item within 24 hours after delivery! The buyer/you (the customer) MUST notify us within 24 hours after delivery, MUST ship the product within 72 hours after receiving the shipping label, MUST email or direct message us on Instagram a picture of the damage product/products, and the PRODUCT must be damaged NOT the package! Finally, You (the customer/buyer) will be charged 3% due to cancellation fees.
Product Damage Policy
If product is damaged you MUST notify us within 24 hours after receiving the product and MUST send a picture of the damaged product within 24 hours. After receiving your notification and picture we will analyze the picture you sent and we will decide if the image/product meets the requirements for a damaged product.
Decisions we may have include- Free shipping codes, free fees, a replacement of the product for free with shipping and fees covered, or discounts for our store.
NOTE- These decisions vary on what we may think solves the problem the best.
NOTE- If damaged product inquiries occur frequently in a short matter of time, and/or in a patterned way we may assume suspicion and me, I, this site (ItzPokeMadnesss) will have the right to deny any inquiries the customer is claiming. The product must be damaged NOT the package. PokeMadness (this site) has the right to deny any claims/inquiries if we assume suspicion, we have the right to deny any claims/inquiries in general.
NOTE-Small corner dents, air holes, small holes, small dents in general, light shrink wrap tear, or anything related does NOT approve and PokeMadness, (me, I, this site) has the right to refuse the customers inquiry.
PokeMadness will do the best to solve any problems you (the customer) may occur. We will not ignore your needs/problems as we are committed to making sure you have the best experience possible. Good luck trainers! Best regards,
-PokeMadness
PHONE POLICY
You can call us if you have any questions or concerns. PokeMadness (this site) has the right to block you if we suspect that you (the customer) ae calling for unserious matters or "trolling." You (the customer will be blocked from calling if spams or trolling occurs effective IMMEDATELY & INDEFINITELY!
Note- If you are blocked from calling you can still email us Itzpokemadness247@gmail.com take care trainers! Best regards!
-PokeMadness
PRIVACY & SAFETY
At PokeMadness, we are committed to safeguarding the privacy and security of our customers' personal information. Our privacy policy outlines the measures we take to ensure the confidentiality and protection of data. We utilize trusted payment gateways and adhere to strict data handling practices. Rest assured that your privacy is our priority, and we strive to maintain the trust you place in us.
PAYMENT METHODS
- Credit / Debit Cards
- PayPal
- Afterpay
- Offline Payments (Varies)
You are agreeing to these terms by purchasing ANYTHING on this site! THANK YOU!
