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SHIPPING & RETURNS

Ray Ray Box

SHIPPING POLICY

!SHIPPING!

We typically get your order out within 24-48 hours after payment, shipping time may vary shipping will typically take 4-5 business days!

NOTE: If any concerns please email us!

Email- itzpokemadness247@gmail.com

!IMPORTANT FOR EMBROIDERY!

NOTE: If selected custom, the product will take longer (around 1-3 weeks, maybe sooner!) to get to you! Please be patient with us and we'll get your product to you as fast as possible! Thank you all for your support and patience!

​​RETURN & EXCHANGE POLICY​

!IMPORTANT FOR TCG PRODUCTS!

Due to the nature of sealed product in the TCG industry, we DO NOT offer returns! HOWEVER, if something arrives damaged or not as described, you can send us an email of the product and we'll make it right! 

With that being said, we will handle the shipping fees but the buyer/you (the customer) MUST send a picture of the packing slip that's associated with the item within 24 hours after delivery! The buyer/you (the customer) MUST notify us within 24 hours after delivery, MUST ship the product within 72 hours after receiving the shipping label, MUST email or direct message us on Instagram a picture of the damage product/products, and the PRODUCT must be damaged NOT the package!

Just email us- itzpokemadness247@gmail.com

Cancellations can be requested prior to shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refund amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.

!IMPORTANT FOR EMBROIDERY!

There are NO returns! If there are issues please contact us at the email down below, , if something arrives damaged or not as described on how you wanted your sweatshirt, you can send us an email of the product and we'll make it right! We want our customers happy and fulfilled.

NOTE: If selected custom, the product will take longer (around 1-3 weeks, maybe sooner!) to get to you! Please be patient with us and we'll get your product to you as fast as possible! Thank you all for your support and patience!

Cancellations can be requested prior to shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refund amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.

!IMPORTANT FOR PLUSHIES!

We DO NOT offer returns! If product is damaged or different from what you ordered upon arrival please email us so we can make it right!

Email-  itzpokemadness247@gmail.com

Cancellations can be requested prior to shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refund amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.

You are agreeing to these terms by purchasing ANYTHIG on this site! THANK YOU!

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